Fast settlements for home insurance claims
29 May 2020
Making an insurance claim can be a stressful experience, especially when you’ve broken your prescription glasses. Our aim is to minimise the effort needed by our customers by making the experience as simple and quick as possible.
Recently we were able to settle a claim for a minister who had accidentally broken his prescription glasses and needed to source a replacement as soon as possible.
One of our specialist claims handlers took the call and was able to confirm cover straight away. Accidental damage to contents can be covered on our Baptist home insurance policy upon request, just be aware there is usually an additional charge for this cover.
On this particular claim we identified the urgent need for the minister to replace his glasses. We were able to establish the replacement costs and confirm that he could source his new vari-focals from a local nearby optician.
‘I can’t recommend the service highly enough. It was incredibly efficient and the staff were knowledgeable and helpful.’
Baptist Insurance customer
Putting our customers back into the position that they were in before making the claim is extremely important to us, the speed at which we can do this is equally important to our customers. Sometimes there is no need for us to have a formal estimate as we can establish and verify costs over the phone. On this claim, we were able to raise a payment to the customer on the same day they reported the loss to enable him to go and purchase his replacement glasses.
We are always looking for ways to improve our claims service and your feedback is welcome. If you would like to speak with the team please call us on 0345 070 2223 or email: firstname.lastname@example.org