Claims case studies

The Baptist Insurance claims team aim to deliver excellent service to every customer, every day.

Our claims promise

Our promise to you outlines how we will support you throughout your claim: 

  • We’ll look at your policy cover to see how we can best compensate you. If we can resolve the claim when you first contact us – we will.
  • We give you direct access to the expert claims handler dealing with your case.
  • We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim and responding to enquiries within one working day.
  • We will look for cover, paying you exactly what you are entitled to, quickly and without fuss.
  • We will take a proactive approach in protecting your best interests and we’ll always consult you before making any decisions on liability.
Our claims case studies are examples of how the team deliver on this promise and support customers when they need it most.