Make a claim
If you ever need to make a claim please contact us as soon as possible. The team can provide advice and support you through the next steps of the process.
Claims
Our Guiding Principles
Home emergency
Legal expenses
Complaints
If you have any suggestions or feedback on our service we would be very happy to hear from you.
If you do have a complaint:
- We will investigate diligently and impartially within Baptist Insurance
- Keep you informed of the progress of the investigation
- And respond to you in writing to you as soon as possible.
We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
If you are unhappy, please contact us as soon as possible on 0345 070 2223.
Alternatively, you can email us at enquiries@baptist-ins.com or write to us at:
Baptist Insurance plc
Benefact House,
2000 Pioneer Avenue,
Gloucester Business Park,
Brockworth,
Gloucester
GL3 4AW
United Kingdom
The Financial Ombudsman Service
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to The Financial Ombudsman Service.
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
This complaints handling procedure does not affect your right to take legal proceedings.