Skip to content

Home insurance frequently asked question

Can I have cover for things I take away from the home? 
Yes, you can extend your policy to cover personal belongings, valuables and money away from the home. It will also cover you if you leave an item, such as a musical instrument at church and it is stolen during a break in.

Is the policy on a new for old basis? 
Yes it is, apart from clothing and household linen.

Are there any free helpline services? 
Yes there are. These are provided by DAS Legal Expenses Insurance Company Ltd and include confidential legal advice, tax advice as well as health and medical information.

What is Home Emergency Cover? 
Home Emergency Cover gives you access to our rapid response team of approved contractors ready to repair damage to your home in an emergency. Find out more about Home Emergency Cover .  

Is there extra cover available to cover gifts at Christmas and family celebrations? 
Yes there is. This is included in your policy and extends cover for 30 days before and after, and your sum insured is automatically increased by 20% for that period.

How can I make sure my sums insured are adequate? 
Visit Association of British Insurers website and this will ask you some questions to determine your sums insured for both your contents and for rebuilding your home.

Are there any discounts available? 
Yes, we have a number of discounts that you may be eligible for. Simply contact us for a no obligation quotation and this can be discussed with you.

What happens if my home is uninhabitable due to a fire or flood? 
You don’t have to worry, because your policy will provide cover for the reasonable cost of alternative accommodation and storage of your contents. 

These FAQs are for information only and are subject to the policy wording. Terms, conditions, exclusions and limitations apply. Full details are set out in the policy wording
Talk to our team on 0345 070 2223
The Baptist Insurance Company PLC (BIC) Reg. No. 83597. Registered in England at Beaufort House, Brunswick Road, Gloucester, GL1 1JZ. The Baptist Insurance Company PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Firm Reference Number 202032.