Complaint Handling Procedures
If you are unhappy with our products or service, please contact us as soon as possible.
You can complain in writing or verbally at any time to:
The Baptist Insurance Office plc
Tel: 0345 070 2223
Our promise to you
We will aim to resolve your complaint within one business day.
To resolve your complaint we will:
Investigate your complaint diligently and impartially within Baptist Insurance Company
Keep you informed of the progress of the investigation
For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision
Respond in writing to your complaint as soon as possible.
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:-
The Financial Ombudsman Service
Tel: 0800 0 234 567
If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.
This complaints handling procedure does not affect your right to take legal proceedings.