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Making a claim

By reporting your claim immediately we will be able to provide you with the best possible service. We have made the process of reporting a claim as simple as possible by removing the need to complete a paper claim form.

Call our Claims department on 0345 070 2223.

If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:

Claims Director
The Baptist Insurance Company PLC
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ
Email: enquiries@baptist-ins.com

Read about the role of the loss adjuster and how they will help with your claim. 


Our claims promise: 

  • We’re here to help when you need to make a new claim – 24 hours a day, 7 days a week

  • You can claim by telephone, by email or online

  • For new property claims we will respond quickly and within a maximum of one working day

  • New personal injury claims will be reviewed and a considered response provided to you within a maximum of 3 working days

  • We will give you the name and direct contact details of the specialist  who is handling your claim, so you always know who to talk to for help, advice and support

  • We will keep it as simple as possible, guiding and assisting you through your claim

  • We have carefully chosen our suppliers, working with proven specialists to provide you with the support you need in resolving your claim

  • We will pay your claim within one working day of agreeing the settlement amount

  • We will defend claims made against you for personal injury robustly, where we have the evidence to do so

  • We will look for cover and will not hide behind the small print, paying you exactly what you are entitled to, quickly and without fuss.

100% claims customer satisfaction*

*Based on responses to claims satisfaction Survey 2015.

    Call us now for a quote 0845 070 2223
    The Baptist Insurance Company PLC (BIC) Reg. No. 83597. Registered in England at Beaufort House, Brunswick Road, Gloucester, GL1 1JZ. The Baptist Insurance Company PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Firm Reference Number 202032.