Claims
Making a claim
Our claims promise:
We’re here when you need to make a new claim – 24 hours a day, seven days a week.
You can claim by telephone, email, fax, post or online.
We’ll respond to your claim within one working day of you making it.
We’ll give you the name and direct contact details of the person who is handling your claim, so you always know who to talk to with any queries.
We’ll pay your claim within four working days of agreeing the amount.
We’ll make your claim as simple as we can.
99% of our claims customers* were satisfied with the overall claims service in 2011. Of those, 95% were extremely or very satisfied.
What does this mean to you?
When you claim, we’ll work swiftly and deal with your claim fairly. If we can resolve your claim when you first contact us, we will.
If it’s a little more complicated, we’ll make sure you always know what’s happening. We’ll give you direct access to the expert claims handler dealing with your claim, who will be able to make key decisions about your claim.
We’ll take a proactive approach to protecting your interests against third party legal liability claims. And we’ll always consult you before making any admission of liability.
It means when you insure with us you’ll get great personal service and direct access to the expert claims handler dealing with your claim.
Making a claim
By reporting your claim immediately we will be able to provide you with the best possible service. We have made the process of reporting a claim as simple as possible by removing the need to complete a paper claim form.
Call our Claims department on 0845 070 2223 and select option 1
If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:
Claims & Risk Service Director
The Baptist Insurance Company PLC
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ
Email: enquiries@baptist-ins.com
*Based on 151 Baptist property claims customers whose claims we settled and responded to our 2011 claims survey.